How to place an order?
How to create an account?
You can create an account with AVILIO by going to ‘SIGN UP’ section of the menu. You will also have an option of creating an account while placing your order at the check out stage. Creating an account is very simple. All you need to do is provide your email address and certain personal information, select a password and accept our terms and conditions.
How to track orders?
Once your order has been dispatched, you will receive an email with tracking number, which you can use to track your order online. If you log in to ‘My Account’ you can also find the tracking number to keep track of the goods.
What if an item is out of stock?
On the rare occasion an item is sold simultaneously to multiple customers online the stock information may become temporarily inaccurate. In this case, we will either cancel your order in full or just the items which are unavailable and proceed with the rest of the order.
Can Sterling Silver cause skin allergies?
Allergies are extremely unlikely, as none of our sterling silver products contain nickel or other unsuitable materials.
Exchanges and Refunds
Please refer to our detailed 'Exchanges and Refunds' section for further information.
Jewellery Care Instructions
Please refer to our ‘Jewellery Care Instructions’ section.